Bauer, T., & Erdogan, B. (2012) Chapter 10: Conflict and negotiations. Organizational Behavior. Flatworld Knowledge. Lardbucket.org.
Shearouse, S. H. (2011). Chapter 5: How we respond: Approaches to conflict. Conflict 101: A manager’s guide to resolving problems so everyone can get back to work. New York: AMACOM. [eBook Business Collection]
Guttman, Howard M.. ( © 2015). Managing conflict in high performance teams. [Video File].
Once you have thoroughly reviewed the background materials, think of a situation in the workplace where a conflict erupted and management had to intervene and some type of negotiation was involved. Then write a three page paper addressing the following four questions, and make sure to cite at least one of the required background readings for each of your four answers :
- Was this conflict functional or dysfunctional?
- What was the cause of the conflict? Use the terms from the background materials in your answer—for example, was the conflict a result of interpersonal issues, a specific task involved, due to inter-organizational issues, etc.
- Of the five approaches to conflict management outlined in Shearouse (2011) or Bauer and Erdogan (2011), which approach most closely describes the approach used by management to resolve this conflict?
- Did the negotiations involve integrative or distributive bargaining? What stages of negotiation did management go through, and did these stages match the five stages discussed in Bauer and Erdogan (2011)?